3 Steps To Ensure A Seamless Injury Claim Process For Your Business

Posted on: 10 May 2018

Injuries can occur anywhere—even on your business premises. Any employee at your workplace may be entitled to workers' compensation insurance. But it can be a tad difficult following the right processes when you don't actually know what they are. Consider these factors to ensure a seamless injury claim process and to help you maintain a good relationship with your employees even if there has been an accident on your premises.

Ensure Adequate And Immediate Medical Attention For Your Injured Staff

When an employee is injured at your office or factory, your duty of care is to ensure adequate medical attention is administered as quickly as possible. This will help you in the long run especially as the employee will acknowledge that you did everything possible in the immediate aftermath of the injury. You can tie up with a medical centre near your office as the go-to option in case of any injuries while employees are on the job. Keep in mind that the employee may also seek external medical advice, so ensure you choose a well respected and honest medical centre to avoid major workers' compensation disputes later.

Share The Official Workers' Compensation Claim Form

If your employee intends to file for workers' compensation, you may not be able to do anything to dissuade him or her. Your next step should be to provide the official claim form without any delay so that the process can start with your insurance company. This claim form should ideally include an array of details like date and time of injury, how the injury was sustained, areas affected on the body, and medical treatment plan if already provided. You will then need to submit this to your insurance company so that your employee is adequately compensated for the workplace injury.

Provide Regular Updates Regarding Claim Status To The Employee

As a responsible employer looking to maintain a good relationship with your employee, you should ideally provide regular updates regarding the claim status to your employee. This will include everything from date of filing, any additional documents asked for by the insurance company and anything else required by the insurer. This regular communication with your employee will reduce the chance of a lawsuit at a later stage. Always make sure your correspondence with the employee is in writing to eliminate any misunderstandings.

Running a business comes with a range of issues, which is why you will want to do everything possible to make insurance claims as seamless as possible.